Returns are subject to approval and require a Return Authority (RA) number prior to any return.
30 Day Return Period:
Products must be returned within 30 days of original invoice (warranty terms apply for faulty products). Returned items must be in their original packaging and must be free from damage.
You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased meet the following criteria:
Have a fault that you could not have known about at the time of purchase.
Are not the same as the description provided by the salesperson or advertisement.
Do not match the sample you were shown at the time of purchase.
Do not do perform as you were led to believe.
Practitioner Supplies will exchange or refund a product that meets the above return and refund requirements.
Practitioner Supplies will also agree to exchange products where the customer has ordered the incorrect size or type.
Where a different product is resupplied there may be a cost adjustment. Return and resupply freight costs may also be applicable.
Return freight charges and courier collection fees must be paid by the customer, unless the item being returned is faulty.
You are not entitled to a refund when you:
Simply change your mind or no longer want the goods;
Realize you can't afford the goods;
Found the same item at a cheaper price elsewhere;
Choose the incorrect size and/or colour;
Knew about the particular fault prior in advance of purchase;
Were responsible for causing the fault or defect.
Product warranties vary by manufacturer. Please contact Practitioner Supplies for details.
Defective products if covered under warranty will be either repaired or replaced with the original product purchased, however if this is not able to be done a full refund will be provided.
Practitioner Supplies reserves the right to charge a restocking fee on returned items. For example a restocking fee will apply to products that have been specifically ordered for a customer, are returned without the original packaging or have clear signs of use.
In these cases the Customer is required to pay the return freight to Practitioner Supplies.
How to Return a Product:
Before returning a product, you MUST first contact Practitioner Supplies and obtain a Returns Authority number before the end of the applicable return period.
After contacting Practitioner Supplies to obtain the RA you will be provided with instructions on how to return the goods and will receive an email with the RA form which is to be sent back with the goods. Practitioner Supplies will not accept a return if the goods are not in the original packing, free from damage. The issuing of an RA does not guarantee the product/s will be approved for replacement or credit.
Upon receipt of your return, Practitioner Supplies will contact you to advise the products have been received and will advise the outcome.
Ph: (08) 8277 7677
Fax: (08) 8277 7577
Opening Hours: Monday - Friday 9:00am - 4:30pm