RETURNS No product delivered to the buyer which is in accordance with the contract will be accepted for return without the seller’s prior approval on terms to be determined at the seller’s discretion. No Medical product worn by the buyer (or patient/client of buyer) will be accepted for return without the seller’s prior approval on terms to be determined at the seller’s discretion. Should the seller agree to accept any such product for return, the buyer will be liable to pay a restocking fee of 15% of the invoice price. Such product must be returned by the buyer carriage-paid to the seller in their original packaging. All returns must be encased in a box or bag to protect during transit. Products returned without the seller’s prior approval may, at the seller’s absolute discretion be returned to the buyer or stored at the buyer’s expense without prejudice to any rights or remedies the seller has. Our policy lasts 30 days. If 30 days have gone by since your purchase, it is at the seller’s discretion to accept the return. To be eligible for a return, your return must be unused and in the same condition that the goods were received, and must be in its original packaging. To complete your return we will require an RA Form, that can be obtained by speaking with our Customer Service dept. The RA form needs to be returned with the goods in order for a refund to be processed.
Once your return is received, with the RA Form and inspected, we will notify you if it has been approved or rejected for a refund. Practitioner Supplies will only refund payments made (outside your statutory rights) if the order has not yet been invoiced or if Practitioner Supplies has invoiced and supplied the wrong part or product. The product is identified by a stock code number. If the customer should choose the wrong product when ordering Practitioner Supplies will not be liable and any refund or exchange will be at Practitioner Supplies discretion. If you are approved, then refund/credit note will be processed and a credit note will be applied to your account. If you paid for the item via Credit Card/EFT when purchase made, then a refund will be processed.
If an exchange has been approved, replacement order will be supplied and invoiced once goods are returned to our office a credit or refund will be processed. For Practitioner Supplies account holders, a credit will be applied to your account once goods are received into our office. For Cash Sale customers, we will require payment for replacement order to be supplied, and once we receive your goods into our office, we will process a refund on your credit card.
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